Thu, 22 Sept
|Four Seasons Hotel Limassol
Optimizing Digital Workflow and Customer Experience
This one-hour training will provide a blueprint for organizing and optimizing digital workflow and customer experience for Cyprus legal firms. It will include recommendations for using off-the-shelf digital tools such as Asana, Mailchimp or Dropbox, or using custom solutions with greater efficiency.
Time & Location
22 Sept 2022, 14:15 – 15:15
Four Seasons Hotel Limassol, 67/69 Amathountos Avenue Άγιος Τύχων, Agios Tychon 4532, Cyprus
About the event
The communications and workflow management of many Cypriot service providers remains asynchronous and deeply rooted in a pre-digital past. Workflow is often disrupted by questions and answers posed on email or telephone calls, or by inefficient communications and document management.
This one-hour training will provide a blueprint for organizing and optimizing digital workflow and customer experience for Cyprus legal firms. It will include recommendations for using off-the-shelf digital tools such as Asana, Mailchimp or Dropbox, or using custom solutions with greater efficiency.
It will include methods of anticipating customer questions as well as standardizing their response so that all customers can benefit from common issues and questions. Finally, it will address issues of digital and communications hygiene: how to organize workflow to enhance productivity and avoid the productivity impact of constant communications.
This 1-hour seminar is led by Philip Ammerman and takes place within the framework of the Best Legal 2022 Conference in Limassol, Cyprus. https://blcyprus.com/seminar-4