Digital Transformation in Paphos, Cyprus

Navigator Consulting completed a training and consultancy programme on Digital Project Management and Enterprise Transformation for small enterprises in Paphos, Cyprus.

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In February-March 2019, Navigator completed a Digital Project Management and Enterprise Transformation training and consultancy programme for small enterprises in Paphos, Cyprus.

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Digital transformation is affecting consumers, suppliers and governments all over the world. Today, citizens, consumers and visitors to Cyprus expect digital interaction, whether ordering a taxi, researching a hotel, or paying utility bills online. This process of digital transformation has major benefits for consumers and suppliers of goods and services:

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• The importance of physical space and physical delivery or sales systems becomes less important as consumers and supplier interact online.

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• New market segments in Cyprus and internationally can be opened.

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• A greater number of communications channels can be employed. The rise of smartphones and the growth of mobile browsing is changing how consumers search for and purchase goods and services.

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• A greater suitability for specific consumer segments, such as B2B professionals who have limited time available, or millennials: consumers who are 35 years old or younger, and are considered digital natives.

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Yet small companies face extensive challenges in migrated to a digital environment. These include a lack of managerial capability; a lack of qualified subcontractors; and limited resources.

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To address this challenge, Navigator Consulting, the Cyprus Chamber of Commerce and Industry and the Paphos Chamber of Commerce and Industry organised a blended learning programme on Digital Transformation. This included 2 days of classroom training followed by full-day consultancy visits to each participating company.

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The Digital Transformation training programme was held on 5-6 February 2019 in Paphos, Cyprus and was attended by 16 companies representing a cross-section of the Cypriot economy, including:

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• Hotels;

• Retailers;

• Property and real estate developers;

• Legal and accounting firms;

• Importers and distributors;

• Technical project management company;

• Software developers;

 

Training topics covered included:

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• Digital Transformation for Small Enterprises

• Customer demographics

• Leadership of digital transformation across organisational silos and barriers

• Enterprise, unit and individual accountability and responsibility

• Project management frameworks, including PMI, Waterfall and Agile

• Analysis and mapping of business logic and commercial processes

• Online customer care

• Search engine optimisation (SEO)

• Alpha and beta testing: best practise

• Working with external web designers and software firms

• Structuring Service Level Agreements (SLAs) and related documents

• Developing digital strategies and transformation roadmaps

• Using team and project management software such as Asana or Bitrix

• Developing project management teams

• Assessing customers and prioritising digital projects.

 

The in-company consultations applied the knowledge gained during the classroom training to specific company projects and issues. This included deployment of project management software or platforms; concentration on key areas of online marketing and online customer relationship management (CRM); development of digital transformation strategies; and related work.

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If you are interested in organising a digital transformation or project management training programme or consultation for your company or institution, please contact us.